While our products are made to the highest possible standard of quality, if your leather good has a defect, you can reach us with the original proof-of-purchase for a possible replacement or repair. Our leather goods are designed and crafted for longevity. Our warranty is void if the leather good is damaged due to excessive wear-and-tear, abuse, or misuse. It is also void if the good has undergone repair or alteration by a third-party.
Only leather products sold through authorized Knights & Walker Online Store & authorized retailers are subject to the terms of the warranty.
Warranty Service Details
Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As our designs and leather colours change from year to year, season to season, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. For small leather goods, we do not service them and is provided with a replacement if the conditions of this warranty are met. For portfolios, bags, luggage solutions, we assess the defect and provide a service or replacement.
Cost of delivery and return of the merchandise under warranty are to the account of the customer at all times.
Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.
Please Note: We encourage you to send your package certified, insured or through a traceable shipper. The service center is not responsible for packages lost or stolen in transit to us. Please allow up to 2 to 4 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.
Please send your product to the following address for replacement / repairs:
Knights & Walker Limited
Please note that any product that does not accompany proof of purchase is subject to invalid warranty.