We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

can be sent back to us only after you have completed and submitted the online Return Form available on the www.knightsandwalker.com OR the return form received as part of your original delivery, within twenty (20) days of delivery; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;

must be unused, unwashed and in the same condition in which it was received by you;

must have all disposable seals still attached with the disposable seal that must still be intact;

must be returned complete with all of its parts and accessories;

must be sent in its original packaging;

must be shipped back to our fulfillment house / logistics centre within twenty (20) days of the date of delivery;

must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and

must be shipped from the same country it was purchased.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax / VAT included, less any original shipping costs. Import duties paid in the country of delivery other than United States & Canada will be deducted from the refund.   You can send the package for free with UPS or at your expense with a courier of your choice. We will not issue any refunds for Return that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

You can return any item purchased on knightsandwalker.com Online Store within 20 days of the delivery date.

Here’s how:

Fill out the Return Form.***

Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all Return must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Section.


If you have any further questions, please reach us at 

Return-and-refunds@knightsandwalker.com.