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UK & INTERNATIONAL RETURNS:

 

Should you be less than fully satisfied with your purchase, send it back to us within 21 days of purchase for exchange or refund. Wrap the item securely and include the completed return form that came with your shipment, if you do not have a return form call our Logistics Centre on 0203 778 9210 (email: returns@knightsandwalker.com). 

 

The items must be in an unused, unworn, in a re-saleable condition and returned with its original packaging. If the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund for the product. You will be responsible for arranging to have the item(s) returned to us.

 

When returning a parcel, we recommend you use a registered trackable service to ensure the safe delivery of your parcel. Without proof of shipment, we cannot replace product we do not receive. It is your responsibility to ensure your return is delivered to us and we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. Refunds are normally processed within 14 days from the date of return. When processing a refund for the returned goods, we will refund you by the original method of payment and you will receive an email confirming the refund amount. Please allow 5-7 working days for the payment to show as a credit in your account. If we decide for any reason not to process a refund, our customer services department will contact you.

 

Package your product in a sturdy container with sufficient padding to protect from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

 

Note: We do not accept returns on any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. We will accept customized items for repair under our warranty policy as described in the Warranty section of the site.

 

Address your return to:

Knights & Walker Limited

Logistics Centre

Carshalton

SM1 5TP

United Kingdom

 

The return [exclusive of shipping charges] will be reflected on your credit card within 30 days after receipt.  Shipping charges paid at the time of purchase will not be returned.


If you have any further questions, please reach us at 

Returns@knightsandwalker.com.